Shipping policy

Collections, Deliveries and Refunds
Due to the location of CT, we are unable to offer Collections.

Under 10 miles
Depending on the day and delivery address, if your parcel is under a 10-mile radius of Woolsbridge Industrial Estate, it may be delivered by a staff member or volunteer. In this instance, it is CT responsibility to ensure the overall presentation and safety of your order.

If this is not possible, then we will be sent with the following…

Over 10-mile radius
Our deliveries are primarily handled by Royal Mail, but may differ depending on availability (strikes, shortages, and other factors, out of our immediate control). In order to align with food safe standards and practices we use the Royal Mail within 24hours delivery service (Tracked). As CT does to personally deliver any retail parcels over a 10 mile radius, we are unable to take responsibility for the service that you may receive. We use a safe and trusted third party company that ensure us our parcels will arrive as we sent it.

We understand in occasional circumstances with third party involvement - the parcel may arrive damaged. We have very protective packaging for each of our parcels and do all that we can to ensure the safe arrival. In this instance, within 48hours of arrival, email with a picture proving the state of delivery and an explanation the situation. This will be handled accordingly. Please note we do not guarantee a full refund or replacement, CT have the responsibility to determine each case, depending on the severity of the case. We will speak directly to the courier and ensure this will not happen again in the future!

Once your parcel has been delivered, you are 100% responsible for it. 

In the unlikely event your parcel is lost, undelivered or delayed, please ensure that you inform us within 48hours of your delivery or due date. Please also contact the courier directly and follow their directions wand the delivery complaints procedures too.
If we believe … are responsible, we will put in a ‘claim and appeal the parcel.